Surge Career Navigator

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This position will work in CenterState CEO’s Economic Inclusion department, which dedicates efforts to creating thriving communities through increased prosperity for all Central New York residents. 

CenterState CEO is an independent and forward-thinking economic development strategist, business leadership organization and chamber of commerce; dedicated to the success of its members and the prosperity of the region.

Division/Department: Economic Inclusion

Reports to: Syracuse Surge Workforce Manager

FLSA Status: Full-time/ Non-Exempt

Syracuse Surge, the City’s strategy for inclusive growth in the New Economy, was announced by Mayor Ben Walsh last year. Syracuse Surge seeks to modernize the city’s economy by expanding access to new tech-related jobs, education/reskilling, and business development, as well as by improving City infrastructure—positioning Syracuse as one of America’s smartest cities. With funding from JPMorgan Chase’s AdvancingCities Initiative, Syracuse Surge has ambitious goals to both build systems and support hundreds of Syracuse residents of color and women to enter and succeed in the tech industry.

CenterState CEO/Work Train is staffing the workforce initiatives of Syracuse Surge, and the Surge Career Navigator is a vital part of meeting the goals and outcomes for JPMC AdvancingCities. The Surge Career Navigator role will serve multiple purposes:

1)      Build strong relationships with recruiters and HR managers at various companies to create equitable pathways for women and people of color to enter the tech industry,

2)      Find untapped talent in the community and connect them to tech-related job opportunities that best fit, and

3)      Act as a liaison between employers and community organizations as it relates to connecting job seekers to training and employment opportunities.

The Surge Career Navigator is a new position requiring one to develop a deep understanding of high-demand tech jobs and training ecosystems in Syracuse and online. This position will also participate in local tech-related events, conduct high-level outreach, and engage with diverse populations.

 the ideal candidate is someone with a lot of enthusiasm, who loves technology, wants to help people reach their potential, and can learn and advise a diverse population. If you enjoy listening to others, coaching, have an entrepreneurial mindset, love to develop new things, are comfortable with feedback, challenges, and change, then apply now!

To apply: Forward cover letter and resume to

Benefits: Full health care coverage, retirement, and other various benefits

Essential Job Duties & Responsibilities:

  • Raise awareness about Syracuse Surge in the community through programs, marketing, and communications.  
  • Develop and maintain a deep understanding of technology employment opportunities, training needed to qualify for these positions, and how training can be obtained.
  • Create and deliver presentations to various internal and external groups.
  • Develop and implement creative strategies such as (but not limited to) virtual and in-person events, employer info sessions, social media, and more to find and recruit untapped talent. Some of these strategies will be in collaboration with partner organizations.
  • Assess a job seeker’s interests, skills, and aptitudes and match them with the training, support, and/or employment opportunity that meets their needs.
  • Work with job seekers to develop a career action plan.
  • Provide 1:1 career navigation pre- and post-employment.
  • Refer job seekers to partner organizations for resume assistance, interview prep, transportation, daycare and other-like supports.
  • Cultivate and maintain strong relationships with recruiters and human resource managers from various partner companies to understand their hiring needs, preferences, and practices.
  • Update the applicant tracking database daily regarding the job seeker’s progress through the onboarding process of training and/or employment.
  • Collect, clean, and analyze job placement and retention data to report to internal team and external stakeholders & funders. 
  • Help design and implement feedback loops with job seekers and employer partners to improve program, support services and placement of job seekers.
  • Manage candidate leads that come through and connect job seekers and employer representatives.
  • Coordinate peer-learning workshops between employers and the Surge Talent Taskforce members.
  • Other duties as assigned within the scope of the position.

Supervisory Responsibilities: 


Minimum Education & Experience: 

  • B.S. or B.A preferred; An AA, with four years of relevant work experience in/to workforce, economic or community development, or high school diploma or equivalent with eight years of experience in/to workforce, economic or community development will be considered in lieu of preferred degree.

Special Requirements:

  • Driver’s license.

Knowledge, Skills, & Abilities:

  • Experience coaching and supporting people to meet personal and professional goals.
  • Comfort with holding job seekers accountable and maintaining boundaries.
  • Entrepreneurial and creative in program development.
  • Ability to identify and implement innovative ways to communicate with job seekers.
  • Ability to quickly connect with others and build strong relationships in-person and online.
  • Strong organizational and time management skills; ability to manage priorities, meet deliverables and deadlines.
  • Strong presentation, public speaking, and group facilitation skills.
  • Strong customer service and relationship management skills; able to work in a multicultural environment with diverse staff and clientele.
  • Able to take initiative and work independently and as part of a team.
  • Ability to maintain confidential information and detailed records, complete necessary paperwork and meet deadlines.
  • Strong computer proficiency and interest/ability to learn about new platforms as needed, Familiarity with Microsoft Office, Google Suite, Slack, Salesforce, online survey software, email. marketing software, social media platforms.
  • Bi-lingual or multi-lingual; Spanish speaking preferred.

Physical and Mental Requirements:

  • Close mental and visual attention required to perform work, verbal communication, using a computer terminal, and/or extensive reading.
  • General office equipment is used.
  • Must have some physical strength, balance, hand-eye coordination, and stamina necessary to complete jobs in various areas for events.
  • Must be able to lift and carry up to 20 pounds and push and/or pull up to 20-pound loads at a time relative to event-based equipment.
  • Must be able to stand and walk up to eight hours per day and climb multiple sets of stairs while carrying materials weighing between 0 and 20 pounds. 
  • Ability to listen to, understand, and follow directions in English.

Work Environment:

  • There is no exposure to known adverse environmental conditions.  Work is performed in a typical office work environment with outside travel. Travel requirements include night and/or weekend work will be required.
  • Please note: Due to current pandemic the work environment may be temporarily remote. 

CenterState CEO is committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer without regard to race, creed, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions), gender, gender identity, age, marital status, physical or mental disability, predisposing genetic characteristics, sexual orientation, domestic violence victim status, military status, or veteran's status.

All CDC guidelines for business will be followed regarding mask mandates, social distancing, and other COVID prevention distancing and not limited to an array of best practices regarding COVID prevention.