UMEA Membership Services Specialist / Administrative Assistant

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Core Job Function: Assist the Executive Director in recruiting new members, processing memberships and servicing Members and Stakeholders; provide superior administrative assistance in all related functions supporting this objective. 

UMEA is an Equal Opportunity Employer. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State or Local status unrelated to the performance of the work involved.

Organization: The Upstate Minority Economic Alliance (UMEA) was founded in 2015 and is Central New York’s first and only minority chamber of commerce in the 16-county upstate New York region. The organization’s mission statement is harnessing the economic power of the minority community for the benefit of the region. UMEA’s vision statement is to create greater regional prosperity through enhanced minority economic opportunity. As an affiliate chamber of CenterState CEO, UMEA magnifies opportunities for members and stakeholders to engage in strategic networking, collaborate, and advance shared goals.

Job Title: Membership Services Specialist/Administrative Assistant
Reports to: Executive Director
Term/Duration: Temporary
FLSA Status: Non-exempt
Salary: $40,000-$45,000 plus Benefits pending level of experience
Start date: July 2021

Description of Essential Functions/Responsibilities: 

●  Assist Executive Director with managing schedule

●  Assist with implementation and execution of strategic planning

●  Schedule and assist with programming and networking events

●  Attend meetings and events

●  Manage member and stakeholder engagement—regularly reach out to members electronically, virtually, 1:1 and through newsletters and periodic alerts

●  Database management—maintain new membership and membership prospect databases:

       ○ Enter Contacts into Salesforce, MailChimp, EventBrite and other member dashboards

       ○ Enter meeting and event attendance and member engagement data for tracking, archival and retrieval purposes

●  Assist with social media and publicity

●  Assist with grants preparation and administration

●  Assist with financials/spreadsheets

●  Assist with vendor and intern management

●  Assist Executive Director with administrative tasks and duties as assigned


Education and/or Experience Required at Entry: Minimum Bachelor’s Degree. Business-related major preferred but not required.

Experience required at entry: Minimum of 4 years relevant experience in the professional workforce. Some knowledge or experience in the business arena is desirable. Fundraising/Development, Marketing and Public Relations a plus.

Working Conditions and Environment/Physical Demands: UMEA’s office is currently housed inside of CenterState CEO in downtown Syracuse. Virtual meetings and events continue to be the preferred method mode during the pandemic. All CDC guidelines for business will be followed regarding mask mandates, social distancing, and other COVID-19 prevention distancing and not limited to an array of best practices regarding COVID-19 prevention.

Travel: Local travel to meetings and events required once pandemic restrictions have been eased. Out-of-town travel is possible.

Licenses/Certificate/Clearances: Valid NYS Driver’s license, Virtual Background check.

Technical Skills/Abilities: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Outlook, MailChimp, EventBrite, Salesforce, GoogleDocs and Forms, Zoom, Social Media Platforms, Doodle, Survey Monkey.

Strong writing and oral communication skills: Bi-lingual (Spanish) desired but not a requirement.

Business Acumen: General knowledge of business resources in the entrepreneurial landscape. Ability to pay attention to detail and also adapt strategically. High level of Customer Service.

Traits and Characteristics – The ability to demonstrate and adhere to the Chamber’s Core Behaviors as listed below.

●   Cultural Competence: Establishes positive relationships; Treats UMEA’s diverse Stakeholders—members, co-workers, and others with respect, dignity, and compassion; embraces the diversity of others; Leverages cultural differences to benefit the individual and the organization.

●   Communication: Strong written and verbal communication with an emphasis on a high degree of customer service. Must keep information confidential. Expresses thoughts clearly, listens actively, and seeks clarification when necessary. Responds to communications in a timely fashion.

●   Collaboration: Works collegially with UMEA’s Board, Executive Director, Vendors, Partners and Collaborators in concert with UMEA’s mission and objectives.

●   Quality of Services/Work and Accountability: Demonstrates competence and a commitment to producing an accurate and thorough work product; Takes responsibility for work actions, and adheres to policies and procedures.

●   Judgment and Ethics: Actions and behaviors model organization values of privacy, dignity, confidentiality, honesty, quality and excellence, demonstrate an understanding of ethical and compliance standards, and reflect the best interest of those served.

●   Adaptability: Quickly adjusts to new demands, people and environments and copes well with unexpected challenging situations; Changes priorities to respond to changing goals; Self-directed and maintains composure managing multiple competing deadlines.

●   Initiative: Initiates role-appropriate actions without a lot of guidance; A self-starter who is consistently productive without being told and/or reminded what to do.

●   Adept Problem Solver: First to offer to help, comes through fast and over delivers; Offers creative, innovative ideas, and new approaches to solving problems; Improves processes by rapidly acquiring and integrating new information.

●   Humility: Exudes confidence but not in a way that intimidates others; Embraces the better ideas of others; Learns from failure, and steps back to see if someone has a better point of view.

●   Leadership: Inclusive, humble, self-directed, and mission focused; Inspires others to action, demonstrates competence, seeks feedback (both positive and constructive) and shows genuine concern for the well-being of the population UMEA serves.

Compensation and Benefits:

UMEA offers competitive compensation, with a salary range between $40,000 and $45,000 and a benefits package; and paid time off and holidays.

Applications and Inquiries

Please submit applications for consideration no later than June 15, 2021. To fill-out an application along with a cover letter, resume, and references. please click here or visit the Forms drop-down menu of For questions or general inquiries about this job opportunity, please contact:

Me'Shae Brooks-Rolling
Executive Director
Upstate Minority Economic Alliance
115 W. Fayette Street
Syracuse, NY 13202
(315) 314-8074 


●  All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
●  This job description in no way states or implies that these are the only duties to be performed by the employee(s) occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
●  The company reserves the right to add to or revise an employee's job duties at any time at its sole discretion.
●  This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.