Vice President of Member Engagement

The VP of Member Engagement will be responsible for the overall member engagement process, including renewals, new members and value proposition. This position will oversee individuals that manage membership accounts as well as have direct account management responsibilities for CenterState CEO’s investors and high-level members. The VP of Member Engagement is also responsible for ensuring CenterState CEO’s members receive high quality service and are maximizing their opportunities to engage with the network and programming of the organization and broader community.

FLSA Classification: Full Time, Exempt

Division/Department: Member and Business Experience

Reports To: Senior Vice President of Member and Business Experience

Salary: $85,000 - $100,000

To apply: Please forward cover letter and resume to afish@centerstateceo.com.

Primary Job Duties and Responsibilities:

• Manage all assigned accounts and ensure accurate processes and procedures are followed on all interactions and opportunities.
• Develop and monitor dashboards for assigned reports to ensure timely renewals of partner and investor memberships, collections, new membership leads and external/internal referrals of leads and members.
• Convene the Member and Business Experience team and other CenterState CEO staff to maximize the member engagement experience and support and enhance the programmatic work of CenterState CEO through populating round tables, establishing new committees, and/or direct connections to resources or opportunities for collaboration.
• Oversee the collections process to ensure that AR balances remain low, and 120 days receivables drop to and stay below $100,000.
• In collaboration with MBX leadership team:
• Work toward the establishment and monitoring of member engagement scores to identify best practices for retention and onboarding.
• Continuously improve the member experience through process evaluation, feedback loops with members and internal stakeholders and issue identification/resolution.

Supervisory Responsibilities:

Manage the membership manager(s), providing guidance and goal setting, annual reviews and professional development planning, and day to day supervisory duties regarding payroll.

Minimum Education and Experience:

• Bachelor’s degree in business or communication related fields. Additional years of experience at a ratio of 2:1 may be considered in lieu of a bachelor’s degree.
• 10 years of experience in client relations/account management, business sales and/or customer support leadership.
• Five years of progressive managerial experience of a sales/support team.

Special Requirements: None

Knowledge, Skills and Abilities:

• Experience with Salesforce.
• Clearly demonstrate excellence in interpersonal relationships and emotional intelligence.
• Computer proficiency, including word processing, excel, spreadsheets, and generating reports using standard software applications.
• Ability to communicate effectively in writing, verbally, both on the telephone and in person.
• Ability to work independently, determine priorities, make appropriate decisions and meet deadlines.
• Excellent organizational and problem-solving skills.
• Ability to deliver exceptional customer service.
• Work well in a diverse environment.
• Be an enthusiastic self-starter with well-developed administrative, organizational and self-management skills.
• Ability to listen to, understand, and follow directions in English.

Work Environment:

There is no exposure to adverse environmental conditions. Work is performed in a typical office work environment with outside travel to client/member/prospect locations.

Disclaimer:

• All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
• This job description in no way states or implies that these are the only duties to be performed by the employee(s) occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
• The company reserves the right to add to or revise an employee's job duties at any time at its sole discretion.
• This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
• CenterState CEO is an Equal Opportunity Employer.

CenterState CEO is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer without regard to race, creed, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions), gender, gender identity, age, marital status, physical or mental disability, predisposing genetic characteristics, sexual orientation, domestic violence victim status, military status or veterans’ status.