Work Train Implementation Manager

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The Work Train Implementation Manager will support the Work Train team to oversee day-to-day processes necessary to implement transportation, workforce training and job quality projects and programs in partnership with community-based organizations and local employers.

Strategically operated within CenterState CEO, Central New York’s regional chamber of commerce and business leadership organization, Work Train serves as a workforce intermediary that convenes partnerships between employers, educators and community partners to develop lasting workforce solutions. CenterState CEO works with businesses, communities, and partner organizations to identify recurrent workforce challenges and facilitate the development of innovative solutions, systems and policies. The Work Train Implementation Manager will play a key role in implementing these solutions to help un and underemployed adults access careers.

As projects move from planning to implementation, the Work Train Implementation Manager will be the lead staff, on the ground, ensuring program elements are properly established and that partners are adhering to best practices of the Work Train model. The Work Train Implementation Manager will serve as Work Train’s primary point of contact to collect data about specific programs, document processes and prepare information for reports to funders and the public.

Learn more about Work Train in this short explainer video.

FLSA Classification/Status: Exempt/Full Time

Division/Department: Economic Inclusion

Reports To: Director of Workforce Innovation

To apply: forward cover letter and resume to

Essential Job Duties and Responsibilities:

  • Collaborate with partners to develop and execute implementation plans for classroom training and transportation programs. This includes ensuring curriculum aligns with employer needs and is appropriate for jobseekers, and that program logistics are properly configured and managed.
  • Demonstrate strong organizational and communication skills to engage partners in project planning by facilitating meetings, conducting research and coordinating program implementation plans.
  • Manage partners and sub-contractors to organize and implement community engagement activities that inform program design and implementation.
  • Work with the assistant director of Economic Inclusion and Communications staff to create and disseminate outreach materials to the community.
  • Ensure consistency and continuous improvement of eligibility criteria and applicant screening for program entry (using Work Train models).
  • Coordinate supportive services partners and employers to participate in program.
  • Identify program goals and define and track metrics and evaluation methods for multiple projects to provide measurable success. Including data collection, cleaning and aggregation and narrative reporting for internal and external purposes.
  • Demonstrate strategic thinking and sound judgment with a focus on impact and an ability to work effectively and succeed in a fast-paced working environment.

Supervisory Responsibilities:  None

Minimum Education and Experience:

Bachelor's degree with 2-4 years of experience implementing community, school, workforce or social service programs or related field is strongly preferred. Years of experience at a ratio of 2:1 may be considered in lieu of a bachelor’s degree.

Special Requirements:

  • Valid driver’s license and access to reliable transportation.
  • Travel within the Central New York region
  • Possible weekend and evenings depending on program requirements.

Knowledge, Skills and Abilities:

  • Ability to manage multiple projects and prioritize tasks.
  • Excellent computer skills with proficiency in MS Office, and the ability to learn new systems as needed. Familiarity with Salesforce a plus.
  • Experience with data collection and evaluation tools; ability to track outputs and aggregate data.
  • Ability to track and manage budgets.
  • Outstanding oral and written communication skills, excellent interpersonal skills and experience collaborating in a multi-disciplinary, diverse and dynamic team.
  • Demonstrated commitment to valuing diversity, equity and inclusion and contributing to an inclusive working and learning environment. Understanding of programs focused on un/underemployed adults is a plus.
  • Strong customer service skills, including greeting and directing clients and partners in a professional and consistent manner and understanding and communicating programs, enrollment and eligibility processes.
  • Be a flexible self-starter with well-developed administrative, organizational and self-management skills.
  • This role will work with initiatives at the intersection of economic development, public service and transportation. Proficiency in these industries is not required, but a plus. The ideal candidate will have a willingness to learn about these sectors as they relate to the Work Train initiative.
  • Ability to listen to, understand and follow directions in English.


Physical and Mental Requirements:

  • Close mental and visual attention required to perform work, verbal communication, using a computer terminal, and/or extensive reading.
  • General office equipment is used.
  • Must have some physical strength, balance, hand-eye coordination, and stamina necessary to complete jobs in various areas for events.
  • Must be able to lift and carry up to 20 pounds and push and/or pull up to 20-pound loads at a time relative to event-based equipment.

Work Environment:

There is no exposure to known adverse environmental conditions. Work is performed in a typical office work environment with outside travel.

Please note: due to current pandemic the work environment may be temporarily remote.


  • All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
  • This job description in no way states or implies that these are the only duties to be performed by the employee(s) occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
  • The company reserves the right to add to or revise an employee's job duties at any time at its sole discretion.
  • This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

CenterState CEO is committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer without regard to race, creed, national origin, religion, sex (including pregnancy, childbirth or related medical conditions), gender, gender identity, age, marital status, physical or mental disability, predisposing genetic characteristics, sexual orientation, domestic violence victim status, military status or veteran's status.