AmeriCU Credit Union’s Virtual Financial Center Revolutionizes Member Experience

Posted on May 2, 2024

AmeriCU Credit Union

AmeriCU Credit Union’s Virtual Financial Center Revolutionizes Member Experience  

ROME, NY – MAY 02, 2024: AmeriCU Credit Union’s Virtual Financial Center offers a convenient level of digital service and support for members to connect from wherever life takes them. Celebrating its one-year anniversary, these services have allowed the credit union to meet members where they are, making it even easier to bank with AmeriCU.

These digital services have revolutionized how members interact with their finances, offering a new level of accessibility and convenience. Virtual appointments, live chat, and video calls allow members to connect with live representatives remotely. AmeriCU has a dedicated team ready and available to handle transactions, inquiries, and applications virtually and assist members with all of their financial needs.

“Our virtual team is providing exceptional service and support to our members through our virtual platform. In just one year, we have been able to assist over 13,600 individuals worldwide across these channels, reinforcing the member demand for these services. The virtual team has since expanded to more than 20 dedicated employees,” said Kristy D’Imperio, Assistant Vice President Member Contact Center. “We are hearing from our members how incredible the experience is, how pleasant our virtual team is, and how we have made it even easier for them to do their banking from anywhere with significantly reduced wait time in comparison to traditional methods.”  

AmeriCU offers the latest technology to provide a seamless and user-friendly experience. Members can utilize the Virtual Financial Center from anywhere they may be, ensuring accessibility to their accounts and assistance as needed. The credit union is committed to offering a unique blend of innovative solutions combined with exceptional customer service to members and businesses across New York State and beyond.

For more information on AmeriCU’s Virtual Financial Center, visit www.americu.org/virtual-financial-center/.

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