AmeriCU Credit Union’s Virtual Financial Center Revolutionizes Member Experience

Posted on May 2, 2024

AmeriCU Credit Union

AmeriCU Credit Union’s Virtual Financial Center Revolutionizes Member Experience  

ROME, NY – MAY 02, 2024: AmeriCU Credit Union’s Virtual Financial Center offers a convenient level of digital service and support for members to connect from wherever life takes them. Celebrating its one-year anniversary, these services have allowed the credit union to meet members where they are, making it even easier to bank with AmeriCU.

These digital services have revolutionized how members interact with their finances, offering a new level of accessibility and convenience. Virtual appointments, live chat, and video calls allow members to connect with live representatives remotely. AmeriCU has a dedicated team ready and available to handle transactions, inquiries, and applications virtually and assist members with all of their financial needs.

“Our virtual team is providing exceptional service and support to our members through our virtual platform. In just one year, we have been able to assist over 13,600 individuals worldwide across these channels, reinforcing the member demand for these services. The virtual team has since expanded to more than 20 dedicated employees,” said Kristy D’Imperio, Assistant Vice President Member Contact Center. “We are hearing from our members how incredible the experience is, how pleasant our virtual team is, and how we have made it even easier for them to do their banking from anywhere with significantly reduced wait time in comparison to traditional methods.”  

AmeriCU offers the latest technology to provide a seamless and user-friendly experience. Members can utilize the Virtual Financial Center from anywhere they may be, ensuring accessibility to their accounts and assistance as needed. The credit union is committed to offering a unique blend of innovative solutions combined with exceptional customer service to members and businesses across New York State and beyond.

For more information on AmeriCU’s Virtual Financial Center, visit www.americu.org/virtual-financial-center/.

CenterState CEO

Other Member News

2025 Central New York Real Estate Conference
October 21, 2025

2025 Central New York Real Estate Conference

This one-day event offers unparalleled opportunities for networking, lead generation, and brand visibility—whether through attending, tabling, or sponsoring.

October 20, 2025

Springbrook Expands in Central New York with New Syracuse Office

The expansion marks an exciting milestone in Springbrook’s ongoing mission to provide exceptional, person-centered support across the state.

Warm, hearty meals for casual friendly get-togethers
October 17, 2025

Fulton Dining and Activity Center Menu

Reservations are encouraged and bussing is available from participants homes to the center.

Oswego Jiu Jitsu & The Mix Women's Self-Defense Seminar
October 15, 2025

Oswego Jiu Jitsu & The Mix Women's Self-Defense Seminar

Find out more information and register here.

October 15, 2025

Join SUNY Oswego for A Showcase of Innovation, Collaboration and Impact!

RSVP to join us on October 23-24, 2025 at SUNY Oswego for any or all of the following four free events.

BCBS
October 14, 2025

Excellus BCBS 2026 Enrollment

Three simple steps to finding your new plan for 2026.

Shoulder Pain? Join SOS for a Virtual Community Talk on November 12 2025
October 14, 2025

SOS to Host Virtual Community Talk: “Your Shoulder Health: Exploring Arthritis Care and Surgical Advances”

The goal of the webinar is to empower patients and caregivers with evidence-based information, demystify the treatment process, and provide a forum for questions.

John Huhtala
October 7, 2025

Tompkins Community Bank Welcomes Commercial Banking Regional Manager

Huhtala, a 28-year industry veteran known for his leadership, mentorship and community engagement, will lead operations with the goal of driving growth and value for the bank’s clients.

shake shack pic
October 7, 2025

Shake Shack Grand Opening in DeWitt

We will be donating $1 from every burger and chicken sandwich purchased to the Food Bank of Central New York.