AmeriCU Credit Union’s Virtual Financial Center Revolutionizes Member Experience

Posted on May 2, 2024

AmeriCU Credit Union’s Virtual Financial Center Revolutionizes Member Experience

ROME, NY – MAY 02, 2024: AmeriCU Credit Union’s Virtual Financial Center offers a convenient level of digital service and support for members to connect from wherever life takes them. Celebrating its one-year anniversary, these services have allowed the credit union to meet members where they are, making it even easier to bank with AmeriCU.

These digital services have revolutionized how members interact with their finances, offering a new level of accessibility and convenience. Virtual appointments, live chat, and video calls allow members to connect with live representatives remotely. AmeriCU has a dedicated team ready and available to handle transactions, inquiries, and applications virtually and assist members with all of their financial needs.

“Our virtual team is providing exceptional service and support to our members through our virtual platform. In just one year, we have been able to assist over 13,600 individuals worldwide across these channels, reinforcing the member demand for these services. The virtual team has since expanded to more than 20 dedicated employees,” said Kristy D’Imperio, Assistant Vice President Member Contact Center. “We are hearing from our members how incredible the experience is, how pleasant our virtual team is, and how we have made it even easier for them to do their banking from anywhere with significantly reduced wait time in comparison to traditional methods.”

AmeriCU offers the latest technology to provide a seamless and user-friendly experience. Members can utilize the Virtual Financial Center from anywhere they may be, ensuring accessibility to their accounts and assistance as needed. The credit union is committed to offering a unique blend of innovative solutions combined with exceptional customer service to members and businesses across New York State and beyond.

For more information on AmeriCU’s Virtual Financial Center, visit www.americu.org/virtual-financial-center/.

Other Network News

July 15, 2026

Solvay Bank Announces Caitlin Wynn’s Appointment to UnitiEast Executive Committee

Solvay Bank, the oldest community bank in Onondaga County, is pleased to announce the appointment of Caitlin Wynn, Banking Officer & Retail Operations Leader, to the Executive Committee of UnitiEast.

July 15, 2026

Solvay Bank Announces $50,000 to Local Non-Profit Organizations In Partnership with the Federal Home Loan Bank of New York

Solvay Bank announced a combined $50,000 financial boost to the CNY community by awarding individual $3,125 grants to 16 area non-profit organizations distributed through the FHLBNY SBRG Program.

July 14, 2026

Bent Ear Technology Partners Recognized on MSP Summit's 2026 MSPs to Watch List

Prestigious recognition highlights the company's operational excellence, innovation and commitment to helping businesses navigate an AI-driven technology landscape.

July 13, 2026

Christopher Community Welcomes Ghyra Cannon as Director of HR Operations

Christopher Community, Inc. (CCI), is pleased to announce the appointment of Ghyra Cannon as its new Director of HR Operations.

July 10, 2026

Choosing the Right Contract Laboratory Partner: Strategic, Operational and Financial Points to Consider

In this virtual session, David Kudla and Sarah Ptach will walk innovators through the critical considerations that should guide partner selection.

July 10, 2026

Eastern Security Services Celebrates 50 Years of Protecting Central New York

Last month, local security provider Eastern Security Services celebrated 50 years of protecting homes and businesses across Central and Western New York.

July 9, 2026

Savor the Sound at the Third Annual Jazz at Beeches Manor on August 9 to Support Nascentia Neighborhood

This free community event brings together talented jazz musicians from across the region while supporting the vision of Nascentia Neighborhood.

July 9, 2026

Adam B. Brown Named President of Pinnacle Insurance Associates, a New Division of Pinnacle Holding Company, LLC

With over 25 years of expertise in commercial insurance and risk management, Adam brings a proven track record of strategic leadership, deep client insight, and specialized industry knowledge to the growing Pinnacle family.

July 9, 2026

Oswego Health Medical Practice Expands Specialty Care Access in Clay, Continuing Investment in Onondaga County

Building on the successful opening of its first primary care practice in Onondaga County earlier this year, Oswego Health Medical Practice is expanding access to specialty care in Clay.