Excellus BlueCross BlueShield earns #1 in Medicare Advantage satisfaction from J.D. Power

SYRACUSE, NY – Excellus BlueCross BlueShield has been recognized by J.D. Power, earning #1 in Customer Satisfaction among Medicare Advantage plans in New York, as well as Most Trusted and #1 Medicare Advantage Provider for Ease of Doing Business in New York. The recognition was published as a part of the J.D. Power 2024 U.S. Medicare Advantage Study based on the responses of 10,718 members of Medicare Advantage plans in 10 market-based U.S. regions. 

This distinction reflects Excellus BCBS’ commitment to providing members high quality health care that is as affordable and accessible as possible. The health plan is honored to be recognized by J.D. Power for its efforts to provide members with exceptional and dependable services. 

The U.S. Medicare Advantage Study, now in its 10th year, measures member satisfaction with Medicare Advantage plans—also known as Medicare Part C—based on eight factors:  

• level of trust 
• able to get health services how/when I want 
• helping to save me time or money 
• product/coverage offerings meet my needs 
• ease of doing business 
• people - representatives, call center agents 
• resolving problems or complaints 
• digital channels  

Learn more about the J.D. Power 2024 U.S. Medicare Advantage Study.  

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About Excellus BlueCross BlueShield

Excellus BlueCross BlueShield, an independent licensee of the Blue Cross Blue Shield Association, is a nonprofit health plan with 1.5 million upstate New York members. The company's mission is to help people live healthier and more secure lives through access to high-quality, affordable health care. Its products and services include cost-saving prescription drug discounts, wellness tracking tools and access to telemedicine. With more than 4,200 employees, the company is committed to attracting and retaining a diverse workforce to foster innovation and better serve its members. It also encourages employees to engage in their communities by providing paid volunteer time off as one of many benefits. To learn more, visit ExcellusBCBS.com.