M&T Bank Earns Top National Honors for Outstanding Business Customer Experience

Posted on February 20, 2022

Small businesses and middle-market enterprises rate M&T highly on several key metrics, leading to 35 Greenwich Excellence and Best Brand Awards

 

M&T Bank announced it has received 29 regional and national Greenwich Excellence awards and six Greenwich Best Brand awards, continuing its streak as one of the nation’s highest rated banks for the customer experience it provides to businesses. M&T earned the most awards of any bank in the country for small business banking, and its combined total across small business and middle market categories also led the nation.

 

The awards recognize M&T’s 2021 performance across several categories for small business and middle market banking, as determined through a comprehensive survey conducted by Coalition Greenwich, the top source for data and analytics on the financial services industry in the U.S.

 

“Our purpose as a company is to make a difference in people’s lives, and the only way we can fulfill this purpose is by consistently providing an outstanding customer experience,” said Eric Feldstein, head of Business Banking. “We work hard to ensure our customers feel heard and understood and know our bankers are always there to help with customized solutions to solve challenges and support their businesses’ growth. It’s rewarding to receive such positive feedback from business leaders throughout the communities we serve.”

 

“All credit for M&T’s consistently strong performance in the Greenwich Excellence awards goes to our talented team. From our local bankers who work directly with customers to our technologists who develop intuitive solutions to meet their needs, our entire team puts our customers at the heart of everything they do, working collaboratively to develop deep relationships built upon responsiveness, empathy and trust,” said Gino Martocci, head of Commercial Banking. “I’m grateful for the difference they make for our customers every day.”

 

Coalition Greenwich interviewed nearly 23,000 businesses in markets across the U.S. to benchmark the quality of banking products and services in the marketplace. Of more than 500 banks evaluated, M&T Bank is among only 24 that received excellence awards in small business banking and 28 that received excellence awards in the middle market category.

 

Nationally, M&T Bank received Greenwich Excellence awards in:

·       Likelihood to Recommend – Small Business

·       Likelihood to Recommend – Middle Market

·       Overall Satisfaction – Small Business

·       Overall Satisfaction – Middle Market

·       Overall Satisfaction with RM – Small Business

·       Overall Satisfaction with RM – Middle Market

·       RM Proactively Provides Advice – Small Business

·       RM Proactively Provides Advice – Middle Market

·       Industry Understanding – Small Business

·       Industry Understanding – Middle Market

·       Data and Analytics Driven Insights – Small Business

·       Cash Management Overall Satisfaction – Small Business

·       Cash Management Overall Satisfaction – Middle Market

·       Cash Management Customer Service – Small Business

·       Cash Management Customer Service – Middle Market

·       Cash Management Ease of Product Implementation – Small Business

·       Cash Management Ease of Product Implementation – Middle Market

·       Making Commercial Payments Easier – Small Business

·       Making Commercial Payments Easier – Middle Market

·       Overall Satisfaction with CM Specialist – Middle Market

·       Cash Management Product Capabilities – Small Business

 

Regionally, in the Northeast, M&T Bank received Greenwich Excellence awards in:

·       Likelihood to Recommend – Middle Market

·       Likelihood to Recommend – Small Business

·       Overall Satisfaction – Small Business

·       Overall Satisfaction – Middle Market

·       RM Proactively Provides Advice – Small Business

·       RM Proactively Provides Advice – Middle Market

·       Cash Management Overall Satisfaction – Small Business

·       Cash Management Overall Satisfaction – Middle Market

 

Nationally, M&T received Greenwich Best Brand Awards in:

·       Trust – Small Business

·       Trust – Middle Market

·       Ease of Doing Business – Small Business

·       Ease of Doing Business – Middle Market

·       Values Long-Term Relationships – Small Business

·       Values Long-Term Relationships – Middle Market

 

Since 2011, M&T Bank has earned a total of 166 Greenwich Excellence awards. M&T has ranked among the top 10 banks evaluated in the small business excellence award categories since 2009.

 

M&T Bank provides a full range of banking, investment, insurance and mortgage products and services designed for businesses and their owners. For 13 consecutive years, M&T has remained one of top U.S. Small Business Administration (SBA) lenders in the nation, and is the number one SBA lender in several communities, including Baltimore, Buffalo, Delaware, Philadelphia, Syracuse and Washington, D.C.

Other Member News

Broadway in Syracuse
July 26, 2024

TICKETS FOR CAMERON MACKINTOSH’S ACCLAIMED PRODUCTION OF BOUBLIL AND SCHÖNBERG’S LES MISÉRABLES WILL GO ON SALE JULY 29TH AT 10AM

This reborn dream of a production looks and sounds fresher than ever. Sends shivers of excitement racing down the spine - You emerge feeling stirred and exhilarated.

Logo for Dannible & McKee, LLP
July 25, 2024

Dannible & McKee, LLP Announces the Promotion of 18 Professionals

The commitment to excellence from these 18 professionals is well demonstrated, and we congratulate them on their achievements.

Park Strategies Managing Director Featured in syracuse.com Article on New York's Cannabis Industry Rollout
July 24, 2024

Park Strategies Managing Director Featured in syracuse.com Article on New York's Cannabis Industry Rollout

His advocacy, born from an understanding of coalition-building and decision-making, has been influential amid many regulatory challenges.

Forbes Best Employers for Women logo
July 23, 2024

Excellus BlueCross BlueShield Recognized by Forbes as One of America’s Best Employers for Women 2024

This award highlights the organization’s ongoing commitment to fostering a diverse and inclusive workplace where women can thrive and advance their careers.

Ashley McGraw Architects
July 23, 2024

Ashley McGraw Architects Acquires studioMLA Architects, A National Leader in Early Education Design

Founded in 2006, studioMLA Architects is recognized as a national leader in the design of early education facilities along with nature-inspired playscapes for young children.

Mike Becallo
July 23, 2024

Michael Becallo Joins Oswego Health as Community Relations Representative

Originally from Cicero, Becallo is well-routed in CNY and brings over 15 years of healthcare experience.

Kate Weidman, Deputy Executive Director, AURORA of CNY
July 19, 2024

AURORA of CNY Announces Leadership Changes

Weidman will transition into the role of Executive Director following the retirement of current Executive Director Debra Chaiken, ensuring a seamless succession in leadership.

Credit Score 101
July 17, 2024

Credit Score 101 - Everything You Need to Know

Understanding and managing your credit score is a key step towards achieving financial stability and success. 

Larry Bousquet
July 16, 2024

Crouse Health Board of Directors Welcomes Two New Members

The Crouse Health Board of Directors has appointed two new directors.