Oswego Health Home Care Has Earned the 2023 SHPBestTM “Premier Performer” Patient Satisfaction Award

(Oswego, NY – August 13, 2024) Oswego Health Home Care, the only hospital-owned certified home healthcare agency in Oswego County, has been recognized by Strategic Healthcare Programs (SHP) as a “Premier Performer” for achieving an overall patient satisfaction score that ranked in the top 5% of all eligible SHP clients for the 2023 calendar year.

The annual SHPBest™ award program was created to acknowledge home health agencies that consistently provide high-quality service to their patients. The 2023 award recipients were determined by reviewing and ranking the overall satisfaction score for more than 3,200 home health providers. With the largest HHCAHPS benchmark in the nation, SHP is in a unique position to identify and recognize organizations that have made patient satisfaction a priority and have been rewarded for their efforts with high marks on the HHCAHPS survey.

“SHP is proud to partner with so many organizations that put a high value on providing quality patient care and we are honored to recognize the hard work and dedication of our top-performing customers with the annual SHPBest awards. These organizations deserve to be celebrated for their commitment to achieving new levels of excellence each and every year”, said Kevin Vogel, President of SHP.

VP & Administrator of Oswego Health Home Care, Valerie Favata, MS, BSN, RN, shares, “We are deeply honored and thrilled to receive this national award for patient satisfaction. This recognition is a testament to the unwavering dedication and compassion of our Home Care team. Every day, they go above and beyond to provide exceptional support and comfort to our patients. I am incredibly proud of their commitment and hard work, embodying the essence of quality care. This award not only celebrates their achievements but also reinforces our mission to deliver excellence in every aspect of our services.”

In addition to receiving this prestigious award, Oswego Health Home Care earned a 5-star rating, the highest possible from the Centers for Medicare and Medicaid Services (CMS) for the care it provides its patients.

For more information about Oswego Health Home Care visit https://www.oswegohealth.org/services/home-care/.

Read more about the SHPBest awards program, including methodology and award recipient lists at https://www.shpdata.com/home-health/shpbest-hhcahps.

About Oswego Health:  
The mission of Oswego Health is to provide accessible, quality care and improve the health of residents throughout Oswego County. As a nonprofit healthcare system established in 1881, Oswego Health is proud to be Oswego County’s largest private employer. More than 1,300 employees spread throughout its 18 locations, work for the Oswego Health system, which includes the 132-bed community Oswego Hospital, a 32-bed psychiatric acute-care facility with multiple outpatient behavioral health service locations, The Manor at Seneca Hill, a 120-bed skilled nursing facility, and Springside at Seneca Hill, an independent retirement community.  The health system also operates Oswego Health Home Care, the only hospital-based certified home healthcare agency in the County as well as two outpatient centers, including the Fulton Medical Center, offering urgent care, lab, medical imaging, physical therapy, and occupational health services, and the Central Square Medical Center, offering urgent care, lab, medical imaging, and physical therapy services. In addition, the healthcare system includes Oswego Health Medical Practice, a multi-specialty medical group offering the community accessible, high-quality healthcare. 100+ physicians, advanced practice providers, and caregivers offer an extensive array of services across CNY, including primary care and specialty care in the areas of orthopedics, cardiology, ENT, gastroenterology, breast care, general surgery, urology, and bariatrics. For more information about Oswego Health visit www.oswegohealth.org.

About Strategic Healthcare Programs (SHP)
Strategic Healthcare Programs (SHP) is a leader in data analytics and benchmarking that drive daily clinical and operational decisions. Our solutions bring real-time data to post-acute providers, hospitals, and ACOs to better coordinate quality care and improve patient outcomes. Since 1996, SHP has helped more than 7,000 organizations nationwide raise the bar for healthcare performance.